Goods purchased from Caveman Cooking may be returned for a refund within 30 days of the order shipment date with a valid RMA number. Goods returned after 30 days from the shipment date may be returned for store credit. All goods must be unused, unworn, unwashed and in possession of their original tags. Shipping charges included in the original order are nonrefundable, unless the product is determined to be damaged in manufacturing or transit, or shipped by Caveman Cooking in error.
Caveman Cooking reserves the right to refuse a package for which an RMA number has not been provided. Prior to returning any product to Caveman Cooking, please be certain to read the following guidelines in order to expedite the return process:
1. Obtain an RMA number from our customer service department (see contact information below). Please have your invoice available when you call.
2. When returning products which show manufacturing damages, please include a memo listing your contact information, RMA number and a description of the problem with the item.
3. The return must be made within the allotted return time period of 30 days after the shipment date (Store credit after 30 days).
4. Returned items must include all accessories that were originally shipped. Items also must be in a re-saleable condition, otherwise credit is at our discretion.
Delivery and Inspection:
Customer must inspect arriving shipments and report errors in shipment promptly. Specifically, visible shipping damage and shortages must be reported to Caveman Cooking within two business days after delivery. Concealed shipping damage or shortages involving cartons received intact must be reported within ten days after receipt.
Invoice disputes involving alleged shortages must be reported within two weeks after the original invoice date. Caveman Cooking will gladly provide all documentation including packing slips, proof of delivery, etc.
Title and Risk of Loss:
If the customer reports damages or shortages in shipments within the time period noted above, Caveman Cooking will bear the risk of loss. If the customer fails to report damages in the manner described above, he/she will bear the risk of loss.
Still have return, shortage or invoice discrepancy questions? Please contact our customer service department:
Hours: 9:00 a.m. – 5:00 p.m. (Monday-Friday)